Terms & Conditions

Terms & Conditions

Effective Date: 16/07/2026

Welcome to Veldira.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

 

 

1. Acceptance of Terms

By visiting or using the Veldira website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

If you do not agree with these Terms & Conditions, please do not use our website.

 

 

2. Products & Product Information

We make every effort to display our jewellery accurately, including product descriptions, specifications, images, and pricing.

However, slight variations in colour, finish, size, or appearance may occur due to screen settings, photography, lighting conditions, or the handcrafted nature of certain products.

Such minor differences shall not be considered product defects.

 

 

3. Pricing

All prices displayed on the Veldira website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to change product prices, promotional offers, or discounts at any time without prior notice.

 

 

4. Orders

After placing an order, you will receive an order confirmation via email or SMS.

Receiving an order confirmation does not guarantee acceptance of your order.

Veldira reserves the right to refuse, hold, or cancel any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Payment verification failure

  • Incorrect customer information

  • Suspected fraudulent activity

  • Any other legitimate business reason

If your order is cancelled after payment, the amount paid will be refunded to the original payment method.

 

 

5. Payments

We accept secure online payments through trusted payment partners.

Veldira does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

All transactions are processed through secure payment gateways.

 

 

6. Shipping & Delivery

Shipping timelines provided on our website are estimated.

While we strive to deliver every order within the promised timeframe, delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Government restrictions

  • Incorrect shipping information

  • Events beyond our reasonable control

Please refer to our Shipping Policy for complete shipping details.

 

 

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers are advised to review the policy before placing an order.

Veldira reserves the right to reject return requests that do not meet the eligibility requirements outlined in the Return Policy.

 

 

8. User Responsibilities

While using our website, you agree that you will not:

  • Provide false or misleading information.

  • Use another person's identity without permission.

  • Attempt to interfere with the website's security or functionality.

  • Upload malicious software, viruses, or harmful code.

  • Use the website for unlawful purposes.

 

 

9. Intellectual Property

All content available on the Veldira website—including logos, product images, graphics, text, designs, videos, icons, and other materials—is the intellectual property of Veldira unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Veldira.

 

 

10. Limitation of Liability

To the maximum extent permitted by law, Veldira shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

 

 

11. Privacy

Your use of the Veldira website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

 

 

12. Third-Party Services

Our website may integrate with third-party services, including payment gateways, shipping providers, analytics tools, and social media platforms.

Veldira is not responsible for the privacy practices, policies, or performance of these third-party services.

 

 

13. Promotional Offers

From time to time, Veldira may offer promotional discounts, coupon codes, or special campaigns.

Unless specifically stated otherwise:

  • Only one promotional offer can be applied per order.

  • Offers cannot be combined.

  • Promotional offers have limited validity.

  • Veldira reserves the right to modify or withdraw any promotion without prior notice.

 

 

14. Changes to These Terms

Veldira may revise these Terms & Conditions at any time.

Updated versions will be published on this page along with the revised Effective Date.

Your continued use of the website after any changes constitutes your acceptance of the updated Terms.

 

 

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this website or purchases made through Veldira shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.

 

 

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: official.veldira@gmail.com 

Address: Surat, Gujarat, India.

 

 

Thank you for choosing Veldira.

Veldira — Silver Reimagined.